Gift Certificate FAQ’s
Whether you just purchased a gift certificate or are thinking about getting one, odds are you probably have a few questions. Hopefully we can answer them here! Here are our most frequently asked questions about our gift certificates:
Q: I just ordered a gift certificate online and got my PayPal receipt, but I can't find my gift certificate! When will I get it?
A: Gift certificates are emailed immediately upon completion of your transaction. If it's not in your inbox by now, then check your junk box. Still not there? Send us an email at firstname.lastname@example.org and we can send it again!
Q: Help! The expiration date printed on this gift certificate is TODAY! Is that correct?
A: Gift certificates are good for 6 months from the date of purchase, and 6 packs are valid for 12 months. Sometimes if you have an outdated plug in or some software on your computer/device that needs updating, then it won't print up correctly and that "expiration date" language doesn't show up on the printed gift card. You can try to print it again by downloading it on a different device and then printing, but it's not necessary either: we have a record of the date of your purchase, so the 6 month or 12 month expiration clock starts ticking at that point. You're good!
Please note: Due to the coronavirus outbreak, we are flexible with expiration dates. Please contact us if you need an extension.
Q: I don't have a PayPal account - can I still purchase a gift certificate online?
A: Yes. PayPal is just our processing company for our online sales. Scroll down a little ways on that PayPal page and click on the link that says "Pay with Credit or Debit Card." No account needed!
Q: How do I add things to this gift certificate like hot stones or aromatherapy?
A: Our site is not an e-commerce site, so unfortunately, we're kind of limited with the number of options we can offer. However, you can purchase a gift certificate for a length of time, and then go back and purchase another one worth the value of an upgrade (usually $5-$10 depending on which upgrade you choose). Or you can purchase a gift certificate just for a set dollar amount (example: a 1 hour massage is $70 + aromatherapy is $5 + hot stones is $10 = $85 gift card). That also gives the recipient the option of breaking up this gift certificate any way they want (choosing cupping instead of hot stones, for example). A list of all our prices plus upgrades can be found here.
Q: I didn't realize that my gift certificate expired! Is it too late to use it?
A: Life happens, y'all. We get it. Give us a call and we'll see what we can do to get you scheduled and still use all or part of this gift card to get you that massage that you've needed for way too long!
We are open for business and are honoring ALL expired gift certificates at this time. Even if your gift card expired years ago, we want to see you! Living through a global pandemic is rough stuff and we want to make ourselves available to anyone who might want or need a massage right now. Contact us to book and we'll figure it out together!
Q: Why do you need my credit or debit card information to book a massage when I already have a gift certificate?
A: Sometimes people are cashing in recently-expired gift certificates. Sometimes people request a massage that is valued for more than the value of their gift certificate. And some people don't have gift certificates at all. So to keep it even and easy, we request a credit/debit card to hold any appointment requests. NOTHING will be charged to your card at the time of the appointment request, and we will ONLY charge your card if you miss your appointment or cancel with short notice (read about our 24 hour cancellation policy here). You may absolutely use your gift certificate when you check out, and we will not charge your card at all. Additionally, all card information is encrypted in our system, so your information is secure.
Q: Can I just show you my gift certificate on my phone or do I need to print it up?
A: We're still just a little old-fashioned over here and check paper receipts at the end of the day. It's a lot easier for us if you could please download and print it prior to your session so we can make sure this gift certificate gets tracked correctly and credited to your account. Not doing so might result in an accidental overcharge to your account and we definitely don't want to do that!
Q: What if the length of time I'd like to book is different than the time or amount on my gift certificate?
A: We're happy to work with you to find a length of time that fits your needs. A shorter gift card can be used to pay for a longer session, and any remaining balance due can be paid separately when you check out. Conversely, if you have a larger gift card and want to break it up for a shorter session, you will have a remaining credit that you can apply towards a follow up appointment. The expiration date will not change, however, even if you have used a portion of the gift certificate and have a balance leftover - so come see us sooner rather than later!
Q: It was a sweet gift, but I just don't think I'm going to use this gift certificate for myself. Can I give it to someone else to use?
A: (Full disclosure: my husband doesn't like massage either. How's that for ironic?!) This is your gift certificate to do whatever you want to with it! If someone gets you a Target card (for example), you can still give it to someone else to use, right? Same here. Just give us a call ahead of time so we know why Person A is coming in with a gift certificate that has Person B's name on it, so no one is surprised when they get here. -- The ONLY exception to this is 6 packs: if you have already started a session on your 6 pack membership, that package is non-transferable.
Q: Can I share a 6 pack with someone? What about if I want to bring my partner/spouse/friend in for a couple's massage with me?
A: We love that you want to share your positive experiences here at Soma with the people that you love, but 6 packs are valid for only one person for the duration of that package. It's too hard to track in our system otherwise, but more importantly: with such a steep discount on massages in these packages, we are hoping to attract a client who is looking for a long-term relationship, and not just a discount massage. For more information about our 6 packs (how to purchase, the fine print, etc) check out this page.
Q: Do you sell gift certificates in person or is it only online?
A: We sell paper gift certificates in our office, but please call ahead to ensure that someone from our front desk will be available to help.
If there's a question we missed, or something that you still need clarification on, please feel free to contact us! Call or text 940-241-4490 or email us at email@example.com and we'll do our best to answer your inquiries! Thank you so much for your interest!